FAQs
How will I know if the listing is the original work or print?
Each artwork listing will clearly mention whether it is an original or a print. Under the description of the listing comes all necessary detail related to the artwork or photograph that the buyer would need to know. If you're unsure, feel free to contact me via email with details before placing the order.
Do you sell your artworks as NFTs?
No. None of the artworks on this website is sold as Non-Fungible Tokens (NFTs). I do not authorize my work to be used, reproduced, or traded in any blockchain or NFT related projects. All artworks are available only as original pieces or official prints through this website. Any emails or inquiries regarding NFTs will not be responded to.
What is your return policy?
Customer satisfaction is most important to me. All the artworks displayed on this website, in each listing, is very real to the original painting, although there may be slight colour variations due to different monitor settings and resolutions. I do not take returns, exchanges or cancellations.
But if you have any problems with your order, please do contact me via email. I'll try to do best I can to solve any issue with the order.
I don't find the artwork size matching my requirement?
If you want to customize any artwork or print, please email me your requirements and I'll be happy to work out the best possible solution for you.
Do you provide prints of your artworks?
Yes, but only for limited artworks. I do not offer the prints of every artworks at the moment. There are digital artwork prints and photography prints available for your to purchase.
What is a giclée print?
Giclée, pronounced (jhee-clay), are high quality print with a microscopic sized dot pattern allowing for virtual continuous tone printing, using large format printers that use archival inks, which makes the life of the print long lasting without any significant deterioration. This method results in prints with exceptional colour accuracy, detail and longevity, giving you the museum quality prints. This makes it a popular choice for art collectors, buyers and galleries.
What is a hand embellished print?
After the canvas giclée has been stretched, it is embellished with heavy bodied acrylic paint, highlighting certain areas of the print, giving it texture and mimicking the appearance of original painting. Every embellished print of same work will be unique from the other.
What limited edition print and open edition print?
Limited edition prints will have a set or pre-defined number of copies, while open edition can be produced in unlimited quantities.
Some smaller paintings seem to be expensive than the larger ones- why is that?
Each of my painting is priced based on more than just the size. Each piece is created with a lot of love, patience, energy and time. I follow the multi-layering technique to create depth and layers in my work. While larger gestural works require more materials, smaller pieces often involve deep focus, intricate layers and fine details that can take just as much - or even more- time and energy to create. Many of these pieces are rooted in personal reflection, drawn from my own photographs and moments that hold meaning. Each painting is valued individually based on the full scope of what it represents and the efforts it took to bring it to life.
Do you offer frames with your artworks?
Sorry, I don't offer framing. There are many style/designs and colour options available in the market. I leave it to my customers to choose from vast variety based on their liking, interior design and taste, as its more of a personal choice.
If any artwork offered on this website is framed, it will be specified in the details of the individual paintings.
How do you pack your artworks?
I take utmost care in packing all of my artworks professionally to avoid any damage while shipping.
Artworks are carefully wrapped with bubble wrap and enclosed tightly in a flat cardboard shipping box.
Prints: Smaller size artworks, greetings or prints are packed in clear sleeve bag with backing board. It will be shipped in a bubble mailer.
Large size artworks on papers, oils sheets, canvas sheets etc. or large size prints will be shipped in a sturdy mailing tube.
Can I reproduce or use the artwork commercially?
Copyright to all the works comprising or contained within this page is held by Pooja Kaul. It is prohibited to reproduce, modify, adapt or otherwise use any of these images or information in any manner or form without the express written consent of the copyright holder.
All artworks remain the intellectual property of the artist. Any art purchased from this website is for personal use only and not for marketing or commercial use, unless otherwise agreed. For commercial licenses or usage, please contact the artist directly.
Will the artwork have a watermark or signature on it?
All original artworks and prints are delivered without any watermark on them.
However, each original piece will have artist's signature in the front and /or back of the painting.
And all prints (including photograph prints) will display a discreet digital signature in the front of the image (centre or bottom left or bottom right corner).
Commissions / Custom Made Artworks
Do you accept commissions?
Yes, I love working with clients to create personalized artwork and bring their vision to life. I am always happy to paint and take commissions. The turnaround time for each type of work depends on the size, style and medium of the artwork. I do not rush with any order and take utmost care with each piece that I work on. Once I know the requirement of the commission, I give the estimated time for the completion and delivery of the work.
How do I request commission or a custom piece?
Please email me with your expression of interest, style and other details.
A brief outline of what you are looking for, your preferred size, medium, and any reference image/inspiration. Once I review your request, I'll confirm availability and provide a quote.
How much does a commissioned painting cost?
Pricing depends on: size of the artwork, complexity and medium.
How much time does it take to complete a commissioned work?
It usually depends on the size and medium of the artwork. A miniature artwork can take up to 2 weeks and large size artwork may take more that a month at least.
Do you require a deposit?
Yes, a 25% non-refundable deposit is required to confirm the commission and the remaining balance is due upon completion before delivery the artwork.
Can I see the artwork before its finished?
Absolutely. I send the progress photos at key stages for you to see and you may provide feedback or request minor changes during the process.
What if I don't like the final artwork?
I do my best to ensure that you are happy through the regular updates and approvals. Customer happiness is important to me . Although you may choose to not buy the painting but the deposit is non-refundable.
Shipping Policy
Term Of Shipping
Payment must be completed in full before any artwork is shipped.
Processing Time
All original artworks are processed within 3-5 business days after the payment confirmation.
All prints are printed to order and are processed in 20 business days for printing and dispatch.
Processing time for custom or commissioned works are discussed individually as agreed.
Shipping Methods
Artworks are shipped via Australian post or reliable courier and tracking ID is provided once the artwork is dispatched.
Shipping Locations
I currently ship within Australia and to select international locations.
I do not ship to P.O.Boxes, APO/FPO addresses
Shipping Cost
All works are delivered for free within Australia.
Worldwide shipping is done. Shipping for international orders is calculated on checkout.
Delivery Time
Within Australia: Usually 3-10 business days after dispatch.
International: Usually 10-21 business days after dispatch. (Additional customs delay may apply)
The processing time for original works and prints, before dispatch, is mentioned under additional details of each listing.
Customs and import taxes
Customers are responsible for any customs duties, import taxes or fees that may apply or are imposed by their country. All fees imposed after dispatch are responsibility of the buyer. These charges are not included in the item price or shipping cost. Artist is in no way liable for such costs or responsible for delays due to customs and won't be able to track the item stuck at customs.
Damages or Issues
Please inspect your order upon arrival. If your item is damaged, please contact me with the photos of the damaged artwork and
and packaging immediately. I will work with you to resolve the issue as quickly as possible.
Unforeseen Circumstances
In case of any unforeseen circumstances and situations, such as weather disruptions, epidemics, pandemics, personal health emergencies, regional lockdowns etc., the shipments & deliveries may get impacted. I am committed to keep my business running during any unprecedented and uncertain times and moving out the deliveries as per processing time mentioned in the details of the individual items in my shop. However, if the normal practice of deliveries has been impacted, then there might be a delay for the item to reach your doorstep. I request you to be patient and I will keep you informed via email with updates and tracking information wherever possible. In case the item cannot be delivered due to changes in the rules, border closures, or any other reason resulting in the cancellation of the deliveries, I will contact you if you have already paid for an item in my store.